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Student LMS Onboarding
Learn how to log in, locate a course, open modules, reset a password, and check grades.
Teacher Quick-Start Guide
Review enrollment, gradebook, assignments, quizzes, activity reports, and module release steps.
Integrations
Review Google, Microsoft, Moodle, OAuth 2.0, reporting, completion tracking, and grade export support.
Start with These Quick Steps
Many account and display issues can be resolved in just a few minutes.
- Refresh and sign in again Log out, close the browser tab, reopen the portal, and sign in again.
- Use a supported browser Use the latest version of Chrome, Edge, Firefox, or Safari.
- Clear saved browser data Clear the browser cache and cookies if pages are not loading or updates are not appearing.
- Check your course dashboard Confirm that you are using the same email address associated with your enrollment.
- Contact support Send the course name, a screenshot, and a description of what happened.
Frequently Asked Questions
Expand a question below for additional guidance.
I cannot sign in to my account. What should I do?
Confirm that you are using the correct email address, username, and sign-in method.
If your account was created using Google or Microsoft, select that same option.
For a standard account, use the “Forgotten your username or password?” link.
I did not receive the password-reset email.
Check your spam, junk, promotions, or quarantine folder. Confirm that the email
address was entered correctly, then wait a few minutes before trying again.
Why is my course not showing on my dashboard?
Confirm that you are signed in with the account used for enrollment. Check whether
your dashboard is filtering out past, future, or in-progress courses. Your enrollment
may also have a scheduled start date.
Where can students and teachers find grades?
Students can open the course and select the Grades tab. Teachers can use the Grader
Report, User Report, or Single View from the course gradebook.
How does Google login work?
Select the Google sign-in option and use the supported Google Workspace account
connected to your ACP Learning enrollment.
How does Microsoft login work?
Select the Microsoft sign-in option and use the supported Microsoft 365 account
connected to your ACP Learning enrollment.
What Moodle features does ACP Learning support?
ACP Learning uses Moodle for course delivery and supports the Moodle Gradebook,
course-completion tracking, reporting, and CSV grade export.
How do I access my certificate?
Complete all required activities and meet any minimum score requirements. Then look
for a certificate activity inside the course or a certificate link on your dashboard.
Make sure pop-ups and downloads are allowed.
Why is my completed activity not marked complete?
Some activities require more than opening the page. You may need to watch the entire
video, receive a passing score, submit a response, or manually select a completion box.
My assignment will not upload or submit.
Check the accepted file type and maximum file size. Rename the file using letters,
numbers, hyphens, or underscores only. Confirm that the upload finishes, then select
the final submission button when provided.
A video or course page will not load.
Refresh the page, confirm your internet connection, and try a private or incognito
browser window. Disable extensions that block scripts or media and update your browser.
Can I complete courses on a phone or tablet?
Many activities work on mobile devices, but a laptop or desktop may be required for
certain files, simulations, assessments, or interactive activities.
Still Need Assistance?
Use the form to prepare an email for the ACP support team. Complete information helps the team understand and resolve your issue.
Before submitting, gather:
- The name of the course or activity
- The email address connected to your account
- The device and browser you are using
- A screenshot of any error message
- The steps you completed before the issue occurred