How can we help you?
Find answers about signing in, accessing courses, submitting assignments, viewing grades, earning certificates, and resolving common technical issues.
Start with these quick steps
Many access and display issues can be resolved in just a few minutes.
- Refresh and sign in again Log out, close the browser tab, reopen the portal, and sign in again.
- Use a supported browser For the best experience, use the latest version of Chrome, Edge, Firefox, or Safari.
- Clear saved browser data Clear the browser cache and cookies if pages are not loading or updates are not appearing.
- Check your course dashboard Confirm that you are using the same email address associated with your enrollment.
- Contact support Send the course name, a screenshot, and a description of what happened.
Frequently asked questions
Search or expand a question below to find the help you need.
I cannot sign in to my account. What should I do?
Confirm that you are using the correct email address and sign-in method. If your account was created using Google or Microsoft, select that same option. For a standard account, use the “Forgotten your username or password?” link on the login screen.
I did not receive the password-reset email.
Check your spam, junk, promotions, or quarantine folder. Confirm that the email address was entered correctly, then wait a few minutes before trying again. If the message does not arrive, contact support from the email address associated with your account.
Why is my course not showing on my dashboard?
First, confirm that you are signed in with the email address used for enrollment. Check whether your dashboard is filtering out past, future, or in-progress courses. Your enrollment may also have a scheduled start date. Contact support if the course should already be available.
Why is my completed activity not marked complete?
Some activities require more than opening the page. You may need to watch the entire video, receive a passing score, submit a response, or manually select a completion box. Refresh the page after meeting all activity requirements.
My assignment will not upload or submit.
Check the accepted file type and maximum file size shown in the assignment. Rename the file using letters, numbers, hyphens, or underscores only. Avoid special characters in the filename. Confirm that the upload finishes, then select the final submission button if one is provided.
Why can’t I see my grade or feedback?
Some grades are released only after instructor review or after an assessment closes. Look for a submission confirmation and check the course gradebook. If the expected review period has passed, contact your instructor or support.
My quiz or exam closed before I finished.
Timed assessments may submit automatically when time expires. Take a screenshot of any error message and contact your instructor or support with the course name, assessment name, and approximate time the issue occurred.
How do I access my certificate?
Complete all required course activities and meet any minimum score requirements. Once the course is complete, look for a certificate activity inside the course or a certificate link on your dashboard. Make sure pop-ups and downloads are allowed.
A video or course page will not load.
Refresh the page, confirm your internet connection, and try a private/incognito browser window. Disable browser extensions that block scripts or media, and update your browser. If the problem continues, try another supported browser or device.
Can I complete courses on a phone or tablet?
Many course activities work on mobile devices, but a laptop or desktop may be required for certain files, simulations, assessments, or interactive activities. Use a full-size device when an activity does not display correctly on mobile.
How do I request accessibility assistance?
Use the accessibility controls available on the portal for text, contrast, navigation, and reading adjustments. For additional assistance or course-content accommodations, email support with the course name and the type of access needed.
No matching questions were found. Please email support@acpathways.com.
Still need assistance?
Use the form to prepare an email for the ACP support team. Providing complete information helps the team understand and resolve your issue.
Before submitting, gather:
- The name of the course or activity
- The email address connected to your account
- The device and browser you are using
- A screenshot of any error message
- The steps you completed before the issue occurred